Subprocessors
Effective October 8, 2026
These are the third parties that process customer data on Hikma's behalf to provide the Service. Each one receives only the data it needs for the purpose listed. How we handle data overall is described in our Privacy Policy.
Infrastructure and service providers
| Subprocessor | What it does for Hikma | Data it processes | Location |
|---|---|---|---|
| Amazon Web Services | Application hosting, database, file storage, secrets storage, email delivery | All customer data | United States |
| Vercel | Hosts and serves the Hikma web app | Web requests, IP addresses | United States |
| OVHcloud | Servers that run each session's isolated workspace and browser | Content and browser sessions in use during a run | Canada |
| E2B | Isolated browser in which you sign in to a website you connect | Login pages, the credentials you type and the resulting browser session | United States |
| HypeProxies | Dedicated internet addresses for the browser Hikma runs for you | Web traffic from Hikma's browser (encrypted when the site uses HTTPS) | United States |
| Cloudflare | Relays the live view of Hikma's browser to your screen | Encrypted video of the browser view | Global |
| Exa | Web search | Search queries | United States |
| Stripe | Payments and subscriptions | Billing details, payment information | United States |
| Datadog | Service health metrics | Operational metrics (no customer content) | United States |
AI model providers
Hikma chooses a model for each step of a run from the providers below and sends that step's context to it. See section 3 of the Privacy Policy.
| Subprocessor | What it does for Hikma | Location |
|---|---|---|
| Anthropic | Claude models | United States |
| OpenAI | GPT and image models | United States |
| Gemini and Veo models | United States | |
| Meta | Muse models | United States |
| Mistral AI | Chooses which model handles each step | France |
| Alibaba Cloud | Qwen models | United States (served from Virginia); company based in China |
| DeepSeek | DeepSeek models | China |
| Moonshot AI | Kimi models | China |
| Zhipu AI (Z.ai) | GLM models | China |
Changes
We update this page when we add or replace a subprocessor and change the effective date above. Organizations with a signed agreement that requires advance notice will receive it as that agreement provides. Questions: privacy@tryhikma.com.